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Reporting an Emergency and/or Emergency Repairs

In any threatening situation involving fire, and/or requiring the attention of the police, rescue, or ambulance, call 911 as soon as it is safe for you to do so. Then contact the building management to report the situation.

Ema Cirjua 250-639-0500

Kim Owen 250-369-0339

In the event of Emergency Repairs contact 
Ema Cirjua 250-639-0500

Kim Owen 250-369-0339

Emergency Repairs as defined by section 33 of the Residential Tenancy Act (RTA), it must be all three of the following; 
1.) Urgent
2.) Necessary for the health or safety of the people or property; and 
3.) Made for the purpose of repairing one of the following: ​

  • major leaks in pipes or the roof

  • damaged or blocked water or sewer pipes or plumbing fixtures

  • the primary heating system

  • damaged or defective locks that give access to a rental unit

  • the electrical systems